Licensed advisers highly valued by migrants

September 1, 2014


Almost 90 per cent of migrants surveyed said they would recommend their licensed immigration adviser to family and friends, results of an independent survey show.

Since 2009, the Immigration Advisers Authority has been annually surveying clients who have used a licensed immigration adviser.

Acting Registrar of Immigration Advisers, Catherine Albiston, is pleased with the latest results.

“These results again show the high regard migrants have for licensed immigration advisers and the hard work they do. They play an important role in making sure their clients have accurate and timely information and advice; these results highlight how valued and respected this service is.”

High satisfaction levels were once again found in the annual survey with 87 per cent of clients saying they would be willing to recommend their adviser and 83 per cent satisfied with the overall service they received.

The primary reasons given for the high satisfaction levels were helpful, professional, honest and timely service.

Ms Albiston says, “A new question in this year’s survey asked clients to choose the main reasons they used a licensed adviser. The results found that a preference for professional services and wanting to have the best chance of success were the top reasons.”

She says clients were also asked what they felt the main benefits of using a licensed adviser were. The knowledge and experience of advisers was found to be the top reason.

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